Dog Grooming & Microchipping - Company Message
FAQ's
 
Microchipping
Why microchip your pet?
Whats a pet passport?
Where are my details stored?
What age can my pet be microchipped?
Is it compulsory for my pet to be microchipped?
Will it hurt?
Where is it put?
When is it legal to have my dog microchipped?
 
Grooming
At what age can my dog be groomed?
Does it hurt?
My dogs really matted/knotty does this mean they need grooming?
My dogs really nervous, can you groom her/him?
Can you shave my dogs fur off?
My dog has to have his/her own shampoo, is this a problem?
 
 
General
Can you collect my dog?
Do you come to house to groom dogs?
 
 
Misc
My bitch is in season, will it matter?
Do you drug the dogs?
Do you kennel dogs in for boarding?
 
 
 
 
 
Microchipping
 
Why Microchip your pet?
 
Microchipping was first introduced into the UK in 1989 and is internationally recognised as a permanent method of identification that greatly improves the identification and traceability of dogs and their owners. The EU recognises it in the Rabies Directive 2003/998/EC.
 
The most important reason for microchipping is to enable a lost or straying dog to be returned promptly to its owner. Permanent identification has a number of advantages over the use of a collar and tag. Some dogs are not left with their collar on at all times and dogs stolen from owners’ premises are likely to have their collars removed if they are wearing them at the time. Permanent identification is effective at all times and is impossible to alter and extremely difficult to remove.
 
Every year more than 300,000 animals go astray in the UK alone. Most of them cannot be returned home because their owners cannot be identified. The lucky ones end up in an animal home.
 
Each PeddyMark microchip has a unique number which is stored on a national database owned by the Kennel Club called PetLog. A quick scan of the chip by a dog warden, shelter or Vet reveals the owner's name and address and contact numbers from the database's records therefore reuniting the animal with its owner quickly with the minimum amount of stress for all involved.
 
Once your pet is microchipped you are just a few simple steps away from being able to go on holiday overseas and take your pet with you, more details on this can be found under the Pet Passport section below.
 
If leaving your pet behind with friends or in kennels this time, then it is possible to change your contact details including your telephone numbers for peace of mind even when away. If you move house permently you should also remember to update PetLog with you new details. All this can be done free of charge if you choose the PetLog Premium registration.
 
It is PeddyMark's aim to keep the cost of microchipping affordable to all. We do this by supplying trained Implanters and Vets with a high quality microchip manufactured in Europe to ISO standards, at what we believe to be the most cost effective prices available. This in turn allows them to pass on the saving to the pet owners.
 
For your peace of mind PeddyMark complies with the BSAVA (British Small Animal Veterinary Association) Code of Conduct for Microchip Distributors.
 
Whats a Pet Passports?
 
If you live in Great Britain electronic tagging is mandatory if you wish to travel abroad with your pet. The Peddymark microchip becomes part of the "pet passport". By microchipping your pet with PeddyMark, all the animal and owners information is recorded on the Petlog National Database and you receive the following benefits:
  • 24 Hours a day, 7 days a week reunification service
  • A fully staffed helpline
  • The only UK member of the European Pet Network. That means if your pet is found in Europe, authorised agencies can bring you and your pet back together
 
A pet cat or dog, including guide and hearing dogs, will have to meet certain conditions to be able to enter or re-enter the UK without quarantine. It will have to be:
  1. Identified with a microchip
  2. Vaccinated against rabies (but not before it is 3 months old)
  3. Blood tested at an EU-approved laboratory and get a satisfactory result
  4. Issued with an EU pet passport or, in a non-EU listed country, a official third country veterinary certificate
  5. Treated against ticks and tapeworms
 
For dogs and cats entering or re-entering the UK these steps must be carried out in the order shown.
 
A dog or cat may not enter or re-enter the UK under PETS until 6 calendar months have passed from the date that the blood sample which gave a satisfactory test result was taken.
 
The Procedures
  • Have your pet microchipped
    Before any of the other procedures for PETS are carried out, your pet must be fitted with a microchip so that it can be properly identified.
  • Have your pet vaccinated
    After the microchip has been fitted your pet must be vaccinated against rabies. There is no exemption to this requirement, even if your pet has a current rabies vaccination.
  • Arrange a blood test
    After your pet has been vaccinated, it must be blood tested to make sure that the vaccine has given it a satisfactory level of protection against rabies.
  • Get PETS documentation
    For animals being prepared in an EU country, you should get an EU pet passport. If you are preparing your animal in a non-EU listed country you will need to obtain an official third country veterinary certificate although note that Gibraltar and Switzerland are also issuing passports.
  • Animals can also enter the UK using a PETS certificate issued before 1 October 2004 until its “valid until” date. Certificates issued on or after that date will not be acceptable for entry to the UK.
  • Before your pet enters the UK, it must be treated against ticks and a tapeworm. Your pet must be treated against ticks and a tapeworm not less than 24 hours and not more than 48 hours before it is checked in with an approved transport company for its journey into the UK.
  • Arrange for your animal to travel with an approved transport company on an authorised route. Your pet must entr the UK from a listed country travelling with an approved transport company on an authorised route.
 
For further information please refer to www.defra.gov.uk
 
Where are my details stored?
 
Petlog is the UK’s largest lost and found database for microchipped pets and is owned and managed by the Kennel Club.
 
Petlog holds the details of over 6.2 million animals and their owners and every month around 60,000 animals are added to the database.
 
Petlog manages and operates the 24/7 central reunification telephone service and last year answered over 140,000 calls in relation to lost and found pets.
Petlog after care service line staff answered a further 125,000 calls from vets, owners, animal wardens, animal welfare centres and police last year.
 
PeddyMark supports the Petlog national database and all animals microchipped with a PeddyMark tag get life time registration included. Why not follow the link and find out more about the upgraded PetLog+    www.the-kennel-club.org.uk
 
The Kennel Club is the largest organisation in the UK devoted to dog health, welfare and training. Its objective is to ensure that dogs live healthy, happy lives with responsible owners.
 
It runs the country’s largest registration database for both pedigree and crossbreed dogs and the Petlog database, which is the UK’s largest reunification service for microchipped animals. The Kennel Club Assured Breeder Scheme is the only scheme in the UK that monitors and sets standards for breeders, in order to protect the welfare of puppies and breeding bitches. It also runs the UK’s largest dog training programme, the Good Citizen Dog Training Scheme and licenses shows and clubs across a wide range of activities, which help dog owners to bond and enjoy life with their dogs. The Kennel Club runs the world’s greatest dog show, Crufts, and the Discover Dogs event at Earls Court, London, which is a fun family day out that educates people about how to buy responsibly and care for their dog.
 
The Kennel Club invests in welfare campaigns, dog training and education programmes and the Kennel Club Charitable Trust, which supports research into dog diseases and dog welfare charities, including Kennel Club Breed Rescue organisations that re-home dogs throughout the UK. The Kennel Club jointly runs health screening schemes with the British Veterinary Association and through the Charitable Trust, funds the Kennel Club Genetics Centre at the Animal Health Trust, which is at the forefront of pioneering research into dog health.
 
 
What age can my pet be microchipped?
 
Ideally any animal which is to be microchipped should be old enough to leave its mum (therefore weaned) and not be dependent.  Therefore, we would recommend the following ages as a guideline only:-
 
Kittens from             8 weeks
Puppies from           8 weeks (depending on breed)
Rabbits etc from    12 weeks
 
There are certain circumstances which will allow implanting at earlier ages, but this is descretionary with the implanter.
 
Is it compulsory for my pet to be microchipped?

 
Will it hurt?
 
Whilst we aim not to hurt the animal whilst microchipping, there is a small element of pain as you are putting a needle into them.  Some animals react more than others whilst others don't bat an eyelid! 
 
Where is it put?
 
The chip in implanted between the shoulder blades of most domestic pets.  The skin is pinched to reduce the pain and to ensure that the chip goes under the skin and not into muscle.
 
When is it legal to have my dog microchipped?
 
From April 2016 it is a legal requirement to have your dog microchipped in the UK, this is in accordance with the 'Dangerous Dogs Act' and will in turn help in the safe return of lost and found dogs.

Failure to do so, can result in a £500.00 fine. 
 
Currently it is not a requirement to have cats microchipped, but it is recommended to ensure the safe return.
 
Grooming
 
At what age can my dog be groomed?
 
Dogs can be bathed as early as 4 months, however this doesn't include any trimming of fur as they still have puppy fur.  Only in certain circumstances would a young puppy be trimmed/clipped.
 
Full grooming is recommended for most dogs from 1 year old, once they have developed a full adult coat, experienced a season (if a bitch).
 
Does it hurt?
 
There should be no pain in grooming your dog, unless they are severely matted - then unfortunately there may be an instance where the matting is pulled, however, no intentional pain would be inflicted on any animal.  We operate a human grooming service and advise that serverely matted dogs will be shaved so to prevent un-necessary suffering and pain.
 
 
My dogs really matted/knotty does this mean they need grooming?
 
Dogs that are very matted/knotted are in need of grooming, however this is not a sign that they need grooming, it is a sign you have not been brushing them!!!! 
 
We totally appreciate that some dogs do not allow you to brush them as often as they should, but severe matting is not only uncomfortable for your pet, it can lead to secondary problems for them, i.e. skin problems, open wounds etc.
 
My dogs really nervous, can you groom her/him?
 
We will endeavour to groom any dog, nervous or not.  If your dog is showing nervous signs we will take longer to gain their trust and work with them to make the grooming process as pleasurable and stress free as possible. 

To aid the calming of the animal, we use Pet Remedy in the salon a natural stress relieving spray to help relax and calm the animal.
 
Not all dogs enjoy the process, but most tolerate!
 
Can you shave my dogs fur off?
 
There are some breed which we do not recommend shaving fur off, i.e. German Shepard Dog, Samoyed, Golden Retriever - however, we will advise accordingly as per each breed and customer request. 
 
We reserve the right to refuse to carry out customers instructions should we feel it be detrimental to the animal in question. 
 
Should the customer request a dog is shaved against our recommendations, we reserve the right to request  the customer completes and signs a disclaimer.
 
My dog has to have his/her own shampoo, is this a problem?
 
Simply, no!  No problem whatsoever.  We ask that you provide us with a bottle prior to his/her appointment so that we can ensure it is used during the bathing.
 
 
General
 
Can you collect my dog?
 
Yes, collection and delivery is possible.  If you would like this service please advise on booking so that this can be taken into consideration for available dates etc.  Please note that a small charge may be made.
 
Areas covered include, Burgess Hill  Caterham, Dorking, East Grinstead, Edenbridge, Godstone, Haywards Heath, Henfield, Lingfield, Oxted, Redhill, Reigate, Westerham and surrounding areas.
 
Do you come to house to groom dogs?  
 
Yes we offer home visits as well as salon appointments.  Please advise on booking if a home visit is required as this will be taken into consideration. 
 
We do not however operate from a van, so space would be required in your home to set up our table, use of your bath or shower and electricity.  Please note all our staff will endeavour to tidy up after themselves, but there will be some residue of hair which will be left.

However, if you would prefer a mobile groomer we can recommend ones in the local area, please contact for details.
 
 
Misc
 
My bitch is in season, will it matter?
 
Quite simply, Yes! Depending how far into her season she is, the last thing she will want is to be bathed, groomed and pampurred for an hour or so!
 
Also, it can cause an issue with regards to other dogs in the salon.  Obviously if found to be in season whilst in the salon all due care will be given to the dog to protect her and the other dogs in during that time.
 
Please note, we reserve the right to refuse to groom a bitch if in season should we feel it will cause problems/upset for the dog or others.
 
Do you drug the dogs?
 
No, never not ever!  Medication can only be given by an owner as prescribed by a Vet! 
 
Should you have a dog that requires medicating prior to grooming appointments, we ask that you administer in good time to ensure the medication has taken effect and is sufficient for the required period as we are unable to administer any medication.
 
There are alternatives available should your dog be aggressive, nervous etc and once again these should be administered by the owner prior to the appointment.
 
We reserve the right to refuse to groom any dog we feel is unfit or in an immobile state due to medication.

We do use natural products in the salon and during appointments if we feel it is in animals best interest, but these are completely natural.
 
Do you kennel dogs in for boarding?
 
No, never not unless that is what is requested of us!  If you have an outside dog then we can/will provide similar boarding as at home.
 
Holiday home/boarding is within our own home where the dogs have their own room with crates for 'me' time if needed or requested, leather sofa, tiled floor, toys, TV and radio, access to garden and courtyard area.  All secure and well heated and ventilated.


Website Builder provided by  Vistaprint